Change Photos / Add People / Change Placements

We can only guarantee the drawing outcome’s optimal quality when your photos meet our conditions.

• Please add photos at the originally actual size (the higher the resolution, the better). A cropped or screenshot photo may not bring out the clearest details.
• Photos must show face and hair features clearly and wholly.
• Selfies or close-up headshots are not accepted.

If you'd like to change pictures or placements of people or pets on the portrait after we've sent you the proof, an extra fee of $9 per person or pet will be required because we have to redo the portrait. Therefore, please submit the best looking photos you have, along with a detailed request for how you'd like the portrait to be done and any specific placements you need. In addition, there are 2 free revisions for any other edits. Your details for each revision are greatly appreciated.

The 1st proof is usually ready in 3 - 5 business days (or 7 - 10 business days during holiday seasons). The processing time till the final product might take longer if revisions are needed.

• DIGITAL DOWNLOAD OPTION:

After you approve your proof, a high-quality artwork's digital file will be sent to you via email, so that you can conveniently print it yourself at any print shop nearby (CVS, Walmart, Staples, etc.).

There's NO Physical Artwork mailed to you if ordering a Digital Download.

Please order a Digital Download if you are not from the U.S. We only mail physical prints within the U.S.

• PRINT OPTION (POSTER, CANVAS, CANVAS FRAME):

After you approve your proof, please allow 3 - 7 business days (excluding weekends and holidays) to print the artwork. We're using our trusted 3rd-party print provider and cannot rush the print production for you.

The product will then be delivered after 5 - 7 business days if choosing Free Standard Shipping, or 2 - 3 business days if choosing Paid Expedited Shipping at checkout.

• Please be aware that if there are any unexpected delays or delivery issues from the carriers that is out of our control, your local post office is the best resource for the shipment information including the GPS delivery coordinators.
• It is customer's responsibility to pay for the reshipping cost & processing fee if your package is returned to the sender for any reason. Please provide a safe and valid shipping address upon checkout.
• All custom orders can't be returned or refunded. If they arrive damaged or defective, we will send a replacement.